Cisco Nexus 7000 M2-Series 6-Port 40 Gigabit Ethernet Module. 5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 15-Dec-2020. Cisco announces the end-of-sale and end-of-life dates for the Cisco vEdge Cloud. to 9. (FN 1) The supported resolution for the Finesse desktop is 1366 x 768 or higher. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 8. The last day to order the affected product(s) is December 15, 2023. Table 1 describes the. SPA. Cisco announces the end-of-sale and end-of-life dates for the Cisco ASR1000 Miscellaneous Parts. Customers with active service contracts will continue to receive support from the Cisco. No matter where you are in the world, we’ve got you covered with technical support and beyond. The last day to order the affected product(s) is February 14, 2020. x and Application Centric Infrastructure (ACI) Switch Software Release 11. The last date on which Cisco Engineering may release the final software maintenance releases or bug fixes, if any. Calabrio is the #1 Workforce Optimization (WFO. End-of-Sale and End-of-Life Announcement for the Cisco 17. Table 1 describes the end-of-life milestones, definitions, and. End-of-Sale and End-of-Life Announcement for the Cisco ASA 5512-X and ASA 5515-X. October 31, 2021 End-of-Sale Date: HW The last date to order the product through Cisco point-of-sale mechanisms. Data Sheets and Product Information. The last day to order the affected product(s) is January 23, 2012. Cisco announces the end-of-sale and end-of-life dates for the Cisco Integrated Services Router G1 Modules. 14(x) and Adaptive Security Device Manager (ASDM) Release 7. Step 3. UCCX post call survey script is completed. Table. Cisco announces the End-of-sale and End-of-life dates for the Cisco ONE DNA Essential and IOS Software Licenses for Catalyst 2960-X Series Switches. EOS/EOL Check; SN Check; Download; Product Catalog. 3. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. The product is no longer for sale after this date. Great response by Anthony as always. Cisco announces the end-of-sale and end-of life dates for the Cisco Catalyst 3750 24- and 48-Port 10/100, 3560 24- and 48-Port 10/100 Switches. With the 10. The last day to order the affected product(s) is December 19, 2019 . The last day to order the affected product(s) is August 30, 2021 . If you’re a Cisco Workforce Optimization customer, you’ll be working from the same platform you’re used to today – with added functionality of our latest version. Table 2 lists the product part numbers affected by this. Customers with active service contracts and subscriptions (as applicable) will. Cisco announces the end-of-sale and end-of-life dates for the Cisco 2900 Series Integrated Services Routers. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). End-of-life milestones and dates for the Cisco Room Navigator for table Milestone Definition Date End-of-Life Announcement Date The date. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance. Table 1 describes the end-of-life milestones, definitions, and dates for the affected. July 13th, 2023. Les. Visit the global EOL Policy page for additional details. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 3650. Cisco publishes End of Service Life and End of Life dates as part of the transition process associated with obsolete Cisco products, service, or subscriptions. 65 Get Discount: 9: MDS-CLB-LOG-SP. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL. The last day to order the affected product(s) is August 29, 2023. End-of-life milestones Table 1. The most important value is End Of Support, especially if it's in the past. The last day to order the affected product(s) is February 1, 2019. Cisco announces the end-of-sale dates for the Cisco Select Catalyst 8300, 8200 and 8500 series Convenience Bundles. March 31, 2018. Table 1 describes the end-of-life milestones, definitions, and dates for the. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. For Cisco Unified Communications Manager 8. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL. Cisco announces the end-of-sale and end-of-life dates for the Select Cisco One Hardware. 5 and 10. Cisco Webex Workforce Optimization, avec de nouvelles fonctionnalités améliorées, est désormais disponible en tant qu'option de migration de produit pour Cisco Unified Workforce Optimization. 2/2. Overview EOL14626 Cisco announces the end-of-sale and end-of-life dates for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 2960-CX Series Switches. x). Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Options. 5 onward. This end-of-life action resulted from Cisco's acquisition of Okena, Inc. End-of-Sale and End-of-Life Announcement for the Cisco. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center. Cisco Identity Services Engine 2. End-of-Sale and End-of-Life Announcement for the Cisco IOS XE Software 3. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL. 0 & 15. The last day to order the affected product(s) is May 3, 2021. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. UI:Evaluation FormAQM Cisco Abbreviation. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1. With the 10. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. It's the new controller model that is replacing AireOS, so as of right now, its the only option since the AireOS will be end of life soon. Customers with active. The last day to order the affected product(s) is August 25, 2014. Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11. Table 1 describes the end-of-life milestones. What does AQM abbreviation stand for? List of 55 best AQM meaning forms based on popularity. 5(1) - Part 2. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1. The last day to order the affected product(s) is July 30, 2022. x and IP Interactive Voice Response 11. The last day to order the affected product(s) is February 21, 2012. The last day to order the affected product(s) is July 17, 2015. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center. Cisco announces the end-of-sale and end-of life dates for the Cisco CRS Product Family. 1 Accepted Solution. 5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst NW EDU licenses. Cisco announces the end-of-sale and end-of-life dates for the Cisco C9500 selected Switch Models: C9500-12Q, C9500-24Q and C9500-40X. The last day to order the affected product(s) is June 7, 2022. Cisco announces the end-of-sale and end-of-life dates for the Cisco FirePower 8100 (8120, 8130, 8140) Series - 1Y SW Subscription. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 9. Luckily CAD is being replaced by Finesse, but Cisco still doesn't have a good option for call recording and quality management. Cisco announces the end-of-sale and end-of-life dates for the Cisco ASR1000 Series Miscellaneous Modules, Cables and Licenses. 10 Software, Licenses. On July 1 st 2020, Cisco released the end-of-life. The last day to order the affected product(s) is May 4, 2019. Cisco announces the End-of-sale and End-of-life dates for the Cisco Catalyst 3750-X Series Switches. Evaluation —200 GB. End-of-Sale and End-of-Life Announcement for. Table 1 describes the end-of-life. The last day to order the affected product(s) is April 30, 2019. The last day to order the affected product(s) is January 7, 2019 . Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 3560-X and 3750-X Series Switches. The last day to order the affected product(s) is October 1, 2015. 5 and 12 would probably be next. The last day to order the affected product(s) is April 30, 2024. The last day to order the affected product(s) is April 18, 2011. Table 1 describes the end-of-life milestones, definitions, and. Cisco Software Support End of Life policy update. 3. Annonce d’arrêt de commercialisation et de fin de vie de Gestion des ressources de Cisco (CAM) 11/Oct/2018. 0 Cisco Advanced Quality Management Seat Qty 1 See Product Migration Options section for details. The last day to order the affected product(s) is September 5, 2023. The last day to order the affected product(s) is March 2, 2023. 1 15/Mar/2023; End-of-Sale and End-of-Life. 5 version of AQM is the initial image of the video recording supposed to show up in the Calabrio ONE window? I know it used to for AQM 10. Cisco announces the End-of-sale and End-of-life dates for the Cisco ONE C9500 DNA Advantage Term licenses. The last day to renew or add to an existing subscription is December 13, 2022. January 23, 2021 Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express Standard licenses and Cisco Unified Workforce Optimization Quality Management Licenses for Cisco Unified Contact Center Express 10, 10. Table. x (Location and CAS Services) and 7. 0 (Part 3). 2(x). Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 3560-X Series Switches. Cisco announces the end-of-sale and end-of life dates for the Cisco ASA 5500 Series Adaptive Security Appliance Software Release 8. End-of-life milestones Table 1. The last day to order the affected product(s) is August 30, 2023. Customers with active service contracts and subscriptions (as applicable) will continue to receive support. Table 1a: End-of-Orderability Date for Calabrio Perpetual Licensing via Cisco Solutions Plus - describes the milestones, definitions, and dates for the affected product (s). April 30, 2023End-of-Life (EoL) Announcement Date. The last day to order the affected product(s) is February 4, 2022. Table. See the recommended disk space for VMs in the following link: Disk Space Requirements . Your internal IT and operational teams work hard to keep your contact center moving at full speed. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 11. The last day to order the affected product(s) is July 5, 2010. I see that IOS ver XE 16. The last day to order the affected product(s) is October 9, 2023. For Cisco product support, including documentation. The last day to order the affected product(s) is April 27, 2017. Cisco announces the end-of-sale and end-of-life dates for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center. Cisco announces the end-of-sale and end-of-life dates for the Cisco CSP5000. The last day to order the affected product(s) is August 10, 2021. The last day to order the affected product(s) is April 8, 2011. Cisco announces the end-of-sale and end-of-life dates for the Cisco Vbrick REV On-Premises Perpetual Offer. x Release EoL 31/Mar/2020. AQM, this was changed about a year or 2 ago. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Provides ability to import/export users/group and network devices. Table. Thanks a lot in advance Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. The last day to order the affected product(s) is October 28, 2022. , and the Cisco Security Agent product line based on the Okena technology would replace the Cisco IDS Host Sensor product line from Entercept. If you have installed AQM onto another drive change the C: to your AQM installation drive. 5 FirstPublished:July28,2016 LastUpdated:October29,2019 CiscoSystems,Inc. Most common AQM abbreviation full forms updated in November 2023Launch CCP from your local PC through Start > Programs > Cisco Configuration Professional and choose the Community which has the router you want to configure. SPA. 5 configured with CUCM 10. 1 or Newer 14-Dec-2020. Storage and File System. March 7, 2023 End-of-Sale Date: OS SW,LicenseYou will need to go into the Quality Management Administrator software and disable the "Screen Recording Upload" function on the Quality Management Workflows that have been created for evaluation purposes. The last day to order the affected product(s) is July 17,. 1. 5. Cisco Unified Workforce Optimization Advanced Quality Management - versions 8. 3. Cisco announces the end-of-sale and end-of-life dates for the Cisco Meeting Server 2000 M5. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Communications Manager Versions 8. Leave the other columns to "No Configuration" and the Recording Type to none. The last day to order the affected product(s) is July 26, 2014. x 11/Oct/2019; End-of-Sale and End-of-Life Announcement for the Cisco IOS XE 16. 4. The last day to order the affected product(s) is March 2, 2023. On July 1 st 2020, Cisco released the end-of-life announcement. Advanced Quality Management + 2. 5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 15-Dec-2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. The last day to order the affected product(s) is April 18, 2011. Double-click setup_MonRec_ScreenConverter. 5) and WFO QM (11. 3 months after FCS for Standard-Support releases. The last day to order the affected product(s) is November 28, 2022. It helps to have a good knowledge of the Cisco product catalog, general once a new platform is released which supersedes another in location in the network/ functionality the EoX statement will follow on shortly after. 5) However, I've been told that QM installation (Calabrio) has to be done by a certified Calabrio resource to be able to receive any type of technical support. 12 months after FCS for Extended-Support releases. Customers with active service contracts will continue to receive support from the Cisco Technical. Duo, an early player in zero-trust strategy, functions on the assumption that all. Cisco ISE: Implementing Policy Sets for Posture 19/Feb/2019. Customers will continue to receive phone support from the Cisco Small Business Support Center (SBSC) as shown in Table 1 of the EoL bulletin. 0 & 5. x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center. The last day to renew or add to an existing subscription is December 31, 2021. x and earlier. In response to Anthony Holloway. 9, 3. Table. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL. The last day to order the affected product(s) is June 4, 2021. 2. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 9. Versions or releases of a Product that do not have a unique PID are not subject to this Policy. My question is are we going to have a problem with getting a call recording for some agents as we are lacking 8 UCCX AQM seats? UCCX ver. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Workspace Licensing Professional Edition. Cisco Systems® announces the end-of-sale and end-of life dates for the Cisco 830 Series Routers. Table 1 describes the end-of-life milestones, definitions, and. The last day to order the affected product(s) is December 9, 2017. White Papers. 1 or Newer 14-Dec-2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Cisco announces the end-of-sale and end-of-life dates for the Cisco ASR1006, ASR1000-ESP100, ASR1000-ESP200, ASR1000-SIP40 and M-ASR1K-RP2-16GB. End-of-Sale and End-of-Life Announcement for the Cisco NSO DC-SDN Core Function Packs 23/Aug/2022. End-of-Sale and End-of-Life Announcement for the Cisco UCS PCIe Mezzanine Flash Board 400GB 30/Jun/2014. 6(1) 12. Upgrade the Firmware of the 7800 and 8800 Series Multiplatform Phone through Upgrade Rule. Cisco Identity Services Engine Software Version 2. The last day to order the affected product(s) is April 23, 2021. 0. Cisco announces the end-of-sale and end-of-life dates for the Cisco Prime Network 5. The product is no longer for sale after this date. End-of-Sale and End-of-Life Announcement for the Cisco 886 and 898 4G LTE Routers 06/Jul/2020. Table. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. If you want support. The last day to order the affected product(s) is February 1, 2016. Cisco Webex Workforce Optimization (WFO) provides integrated capabilities for team performance management to enhance Cisco’s Unified Contact Center Express and Webex Contact Center product offerings. Cisco announces the end-of-sale and end-of-life dates for the Cisco Select ISR Products and Software. Cisco announces the end-of-sale and end-of-life dates for the Cisco Vbrick REV On-Premises Perpetual Offer. Connect to a Powerful Workforce Performance Suite. The last day to order the affected product(s) is February 25, 2022. The last day to order the affected product(s) is November 29, 2023. The last day to order the affected product(s) is February 3, 2023. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 4948E Switch Accessories. Cisco Nexus 7000 M1-Series 48-Port Copper GE Module with XL. The last day to renew or add to an existing Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 8. Table. milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10. Any computer, tablet, phone, and browser can be used to connect. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the. Hi, We are trying to upgrade Cisco Advance Quality Management from 8. 1. 11ac for the -A Regulatory Domain. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as. Cisco announces the end-of-sale and end-of-life dates for the Cisco UCS M5 based hardware appliances for Secure Network Analytics (formerly Stealthwatch) Flow Collector, Flow Sensor, UDP Director, Management Console and Data Store. com 日本語サポート; 販売終了日やサポート終了日を知りたいのですが、確認方法を教えてください。Cisco announces the end-of-sale and end-of-life dates for the Cisco Firepower Threat Defense versions 6. Cisco announces the end-of-sale and end-of-life dates for the Cisco Select Unified Computing Systems Accessories. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown. Cisco announces the end-of-sale and end-of-life dates for Cisco Unified. Table 1 describes the end-of-life milestones,. We have cucm and uccx 11. 0 Replies. 0. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Communications Manager Versions 8. 0 (Part 3). 06-23-2010 07:41 AM. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL. 5, 11. Cisco announces the end-of-sale and end-of-life dates for the Cisco Secure Email Term SKU’s. Table 1. It is optional as to whether or not CR, QM or AQM user licenses are purchased. Cisco announces the end-of-sale and end-of-life dates for the Cisco DNA Center Second Generation Appliance. Table 1 describes the end-of-life. 17. x Milestone Definition Date End-of-Life Announcement Date The date the document that announces the end of sale and end of life of a product is distributed to the general public. . x Release EoL 31/Mar/2020; End-of-Sale and End-of-Life Announcement for the Cisco Catalyst NW EDU licenses 16/Dec/2019; End-of-Sale and End-of-Life Announcement for. 3. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 3650 Mini. Table 1 describes the. To install the Cisco Screen Converter Utility: 1. 5(1) - Part 1. The last day to order the affected product(s) is October 30, 2023. Arrow. You can view a listing of available Cisco Unified Workforce Optimization offerings that best meet your specific needs. 5(1) Service Release 7 Engineering Special 10 is a full build release. 5. 0(1) 12. Cisco announces the end-of-sale and end-of-life dates for the Cisco ASA 5512-X and ASA 5515-X. The last day to order the affected product(s) is August 25, 2014. 3. The last day to order the affected product(s) is July 17, 2015. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. 0, 10. Cisco announces the end-of-sale and end-of-life dates for the Cisco 2800 Series Integrated Services Router Licenses and Accessories. 04-15-2020 07:32 AM. 0. Cisco announces the end-of-sale and end-of-life dates for the Cisco Cloud Services Platform Operating System - CSP-OS - Data Center NFV Platform Software. bin 8G 48G Bootflash: cBR-8 (CBR) Processor CISCO IOS-XE universalk9 Cisco cbrsup-universalk9. 7. End-of-Sale and End-of-Life Announcement for the Cisco Perpetual Licensing for Session Management Edition (SME) 20/May/2021. 5 and 12. The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering effortless collaboration and unlocking more productive ways to work. 1. Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Express 7. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 8. The last day to order the affected product(s) is March 29, 2020. The last day to order the affected product(s) is August 25, 2017. In 2018, Cisco purchased Duo Security, Inc. 5. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst C4500E Series. Once the new version is released, Cisco stops actively selling or marketing this particular piece of hardware. Duo Security Inc. End-of-Support Date: 2019-12-31. The last day to order the affected product(s) is July 26, 2014. The last day to order the affected product(s) is July 3, 2017. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1. 10-20-2015 08:13 AM. 4) Run AQM PostInstall Even though TCPIP was in the protocol list when installing Express, it wasnt enabled. EOL14808. x and IP Interactive Voice Response 11. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 9. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table. Calabrio is tightly integrated with Cisco UCCX as we developed Cisco Workforce Optimization. zip from UCM, extract the jtapi. Cisco announces the end-of-sale and end-of-life dates for the Cisco Prime Network 3. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Cisco announces the end-of-sale and end-of-life dates for the Cisco Select Enterprise Network Compute System 5400 (ENCS 5400) memory. 1 14/Apr/2016. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the. The default queue structure is unified across all Cisco Catalyst 9000 family switches for all ports, regardless of speed, and is based on a two-queue model. The last day to order the affected product(s) is November 29, 2023. com. The last day to order the affected product(s) is August 31, 2021. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the. Table. End-of-Sale and End-of-Life Announcement for the Cisco Secure Network Server (SNS) 3515 and 3595 for ISE Applications 08/Dec/2021. Table 1 describes the end-of-life. Cisco announces the end-of-sale and end-of-life dates for the Cisco Identity Services Engine Virtual Machine S/M/L. $315. Based on EOL milestones I understand that until May 31, 2024 platform can be operated or better to say time to upgrade/migrate. (FN 1) The supported resolution for the Finesse desktop is 1366 x 768 or higher. 5 configured with CUCM 10. The last day to order. The last day to order the affected product(s) is April 16, 2013. to 9. End-of-Sale and End-of-Life Announcement for the Version 11. Cisco announces the end-of-sale and end-of-life dates for the Cisco A-WXM Offer. The last day to order the affected product(s) is September 5, 2023. Cisco Nexus 7000 M1-Series 48-Port Fiber GE Module with XL. Convert an Enterprise Phone to Use Webex Calling. The last day to order the affected product(s) is October 30, 2021. 10-12-2022 07:34 AM - edited 10-12-2022 07:54 AM. On the User Device profile set the Agent to the CR User. The last date to order the product through Cisco point-of-sale mechanisms. I have installed AQM 10. The RTP is usually captured by the attached PC and encrypted before being forwarded to the QM server.